Shipping Policy

Shipping Process

1. Order Processing: Your order is processed within 2-3 business days after payment confirmation
2. Quality Check: Each product undergoes quality inspection before shipping
3. Dispatch: Orders are shipped from our international fulfillment centers
4. Tracking: You'll receive tracking information via email once shipped
5. Delivery: Packages typically arrive within 7-14 business days after dispatch

Important Information

Shipping Rates

• Standard Shipping: FREE on all orders
• Express Shipping: Not currently available
• All prices include shipping costs

Delivery Timeframes by Region

Order Tracking

Once your order ships, you will receive:

• Email confirmation with tracking number
• Link to track your package online
• Estimated delivery date
• Updates on your package location

Customs and Import Duties

• International orders may be subject to customs duties and taxes
• These charges are the responsibility of the customer
• We cannot predict or control customs charges
• Please check with your local customs office for more information

Shipping Delays

While we strive to meet our delivery timeframes, please note that delays may occur due to:

• Customs processing
• Weather conditions
• Peak holiday seasons
• Global shipping disruptions

Lost or Damaged Packages

If your package is lost or arrives damaged:

1. Contact us immediately at support@opushades.com
2. Provide your order number and tracking information
3. For damaged items, include photos of the damage
4. We'll work with the carrier to resolve the issue

Shipping Address Requirements

• Provide complete and accurate shipping address
• Include apartment/suite numbers where applicable
• We are not responsible for delays due to incorrect addresses
• P.O. Box addresses may not be accepted for all items
• Some remote areas may incur additional delivery time

Order Changes and Cancellations

• Address changes must be requested within 24 hours
• Once an order is processed, address changes are not possible
• Order cancellations must be requested within 24 hours
• Contact support@opushades.com immediately for changes

Multiple Items and Suppliers

Please note:

• Orders containing multiple items may ship separately
• Each shipment will have its own tracking number
• Items may arrive on different days
• You will not be charged additional shipping for split shipments

Signature Requirements

• Most orders do not require signature upon delivery
• High-value orders may require signature at our discretion
• You may request signature confirmation for added security
• Additional fees may apply for signature services