Refund Policy

Return Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging with all accessories included
• Returned within 30 days of delivery
• Accompanied by proof of purchase

Items That Cannot Be Returned

• Items damaged due to misuse or negligence
• Products with removed or damaged security tags
• Items returned after 30 days

How to Return

1. Contact us at support@opushades.com with your order number
2. Wait for return authorization and instructions
3. Package the item securely with all original materials
4. Ship to the address provided in your return authorization
5. Provide tracking information for your protection

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We cannot guarantee receipt of items without tracking
• Original shipping costs are non-refundable
• Return shipping costs are non-refundable unless the return is due to our error

Refund Processing

Once we receive and inspect your return:

• We'll email you confirmation of receipt
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing may take an additional 3-5 business days

Exchanges

We only replace items if they are defective or damaged upon arrival. For exchanges:

• Contact us within 48 hours of delivery
• Provide photos of the defect or damage
• We'll send a replacement at no additional cost

International Returns

For international orders:

• Customers are responsible for customs fees on returns
• We cannot refund duties or taxes paid
• Return shipping costs may be higher

Gift Returns

For items received as gifts:

• Gift recipients can request store credit for the value of the item
• Original purchaser will not be notified of the return
• Refunds to original payment method require authorization from purchaser

Warranty Claims

For defects covered under manufacturer warranty:

• Contact us first to determine if the issue is covered
• We may direct you to the manufacturer for warranty service
• Warranty periods vary by product and manufacturer
• Proof of purchase required for all warranty claims

Restocking Fees

No restocking fees apply to returns that meet our standard return policy requirements. Items returned in non-original condition may be subject to partial refunds based on the condition of the item.

Order Cancellations

• Orders can be cancelled within 24 hours of placement
• Once processing begins, cancellation may not be possible
• Contact us immediately at support@opushades.com to request cancellation
• If shipped, you'll need to follow our return process