Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we may collect:

• Personal Information: Name, email, shipping address, phone number
• Payment Information: Processed securely through Shopify Payments
• Device Information: IP address, browser type, operating system, device identifiers
• Browsing Information: Pages visited, products viewed, search queries, referring URL
• Location Information: Approximate location based on IP address

2. Legal Basis for Processing (GDPR)

We process your personal information based on:

• Contract: To fulfill your orders and provide services
• Consent: For marketing communications and cookies
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with applicable laws

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Prevent fraud and enhance security
• Improve our website and product offerings
• Send marketing emails (with your consent)
• Comply with legal obligations

4. Information Sharing

We share your information only with:

• Shopify: Our e-commerce platform for secure payment processing
• Shipping Partners: To deliver your orders from our fulfillment centers
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: Google Analytics (anonymized data)
• Legal Authorities: When required by law or court order

We never sell your personal information to third parties.

5. Data Retention

We retain your information for:

• Order Information: 7 years for tax and accounting purposes
• Account Information: Until you request deletion
• Marketing Data: Until you unsubscribe
• Cookie Data: As specified in our Cookie Policy

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Ensuring recipients are in countries with adequate data protection laws

7. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information
• Restriction: Limit how we use your information
• Portability: Receive your data in a machine-readable format
• Object: Opt-out of certain processing activities
• Withdraw Consent: Where processing is based on consent
• Lodge a Complaint: With your local data protection authority

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Of the sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at support@opushades.com

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To show relevant ads (with consent)

You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure.

12. Data Breach Notification

In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you without undue delay and, where required, notify the relevant supervisory authorities.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. Contact Us

For privacy-related questions, requests, or complaints:

Email: support@opushades.com
Response Time: 24-48 hours
Data Protection Officer: support@opushades.com

When contacting us, please include your name, email, and nature of your request.

15. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Effective Date" above
• Sending an email notification for significant changes

Your continued use of our services after changes constitutes acceptance.